Privacy Policy

1. Introduction

This Privacy Policy explains how the Bill of Quantities (BOQ) System collects, uses, stores, protects, and shares personal and business information when users access our website, mobile application, and related services.

By using the BOQ System, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly, including:

• Full name
• Email address
• Telephone number
• Company or organisation name
• Company logo and contact details
• Location information
• Account credentials
• Subscription and payment information
• BOQ documents, spreadsheets, PDFs, images, and scanned documents
• Supplier and contractor information
• Hardware and factory pricing information
• Project information
• Quotations and estimates
• User preferences, including language and currency
• Support enquiries and feedback

We may also automatically collect technical information such as device type, browser type, operating system, IP address, login activity, application version, and usage information.

3. BOQ and Project Data

Users may upload or create confidential business information, including Bills of Quantities, construction rates, supplier quotations, project costs, pricing information, and supporting documents.

The BOQ System will process this information only to provide the requested platform services, including document processing, price analysis, costing, reporting, comparison, storage, and export.

Users remain responsible for ensuring that they have authority to upload and process any information submitted to the system.

4. Artificial Intelligence Processing

The system may use artificial intelligence to assist with:

• Extracting BOQ items from uploaded documents
• Analysing construction items
• Identifying quantities and units
• Suggesting item categories
• Estimating or comparing prices
• Processing hardware and factory pricing
• Generating costing recommendations
• Producing summaries and reports

System generated information is provided as assistance and should be reviewed before being relied upon for procurement, contracting, budgeting, or financial decisions.

Where third-party AI services are used, only information necessary to perform the requested processing should be transmitted.

5. How We Use Information

We may use information to:

• Create and manage user accounts
• Provide BOQ management services
• Process uploaded documents
• Generate estimates and reports
• Provide hardware and factory price information
• Manage projects, suppliers, and quotations
• Process subscriptions and payments
• Provide customer support
• Send account and service notifications
• Improve platform performance and security
• Detect fraud, misuse, or unauthorised access
• Maintain system backups and audit records
• Comply with applicable legal obligations

6. Payments

Subscription payments may be processed through approved third-party payment providers.

We do not intentionally store complete payment card details unless explicitly required and securely supported by the relevant payment service.

Payment providers may process information according to their own privacy policies.

7. Data Sharing

We do not sell users' personal information.

Information may be shared only where reasonably necessary with:

• Hosting and infrastructure providers
• Payment processors
• Email and notification providers
• AI service providers
• Technical support providers
• Government or regulatory authorities where legally required

Service providers are expected to process information only for authorised purposes.

8. Data Security

We use reasonable administrative, organisational, and technical safeguards to protect information, including where appropriate:

• Secure authentication
• Access controls
• Role-based permissions
• Password hashing
• Encrypted communications
• Activity logging
• Security monitoring
• Data backups
• Restricted administrative access

No internet-based system can guarantee absolute security.

9. Data Retention

Information may be retained for as long as:

• The user's account remains active
• It is required to provide the service
• It is needed for legitimate business purposes
• It is required for financial, audit, security, or legal obligations

Where appropriate, users may request deletion of their personal information, subject to lawful retention requirements.

10. User Rights

Subject to applicable law, users may have the right to:

• Access their personal information
• Correct inaccurate information
• Request deletion of information
• Request restriction of processing
• Withdraw consent where processing depends on consent
• Request information about how their data is used
• Export certain information
• Raise a privacy complaint

Requests may be submitted through support@unihubug.com.

11. Business and Company Information

Users may add company names, logos, addresses, telephone numbers, and other business information to customise exported BOQs, quotations, PDFs, and reports.

Users are responsible for ensuring they have permission to use any logos, trademarks, or business information uploaded to the platform.

12. Children

The BOQ System is intended primarily for professionals, businesses, contractors, consultants, organisations, and other authorised users. It is not designed for use by children without appropriate supervision and lawful authorisation.

13. Changes to This Policy

We may update this Privacy Policy when the platform, services, legal requirements, or business practices change.

Where material changes are made, users may be notified through the platform, email, or another appropriate communication channel.

14. Contact

For privacy enquiries, contact: